FAQ's

Payments:

 

1. How can I pay for my order at SalonaBichona.com?

 

SalonaBichona offers you multiple payment options.

 

  • Debit Card – Visa/MasterCard/Maestro
  • Credit Card – Visa/MasterCard and American Express
  • Internet Banking
  • Cash on Delivery (CoD)
  • Cheque/DD

 

2. I don't have a credit card/debit card/netbanking. What can I do?

 

If you don’t have a credit card/debit card or net banking; we provide you the facility of making cash payments at time of delivery of the confirmed order.

 

3. How does the COD (Cash on Delivery) payment option work?

 

It doesn’t matter if you don’t want to use your credit/debit card or use internet banking. You have the option of paying for the purchase at your doorstep. Just place your order and make cash payment upon the delivery of your order. Kindly note you will need to make the payment before opening the product packaging.

 

4. Is it safe to use my Credit/Debit card on SalonaBichona.com?

 

Yes, shopping at SalonaBichona is 100% safe. All Credit card and Debit card payments on SalonaBichona are processed through secure and trusted payment gateways managed by leading Indian banks.

 

 

 

Orders, Shipping & Delivery

 

1. How do I know my order has been confirmed?

 

You will receive an email & sms alert as soon as your order is confirmed with your order number.

 

2. How do I track the status of my order(s)?

 

To check the status of your order, click on the My Account link in the bottom of any page on salonabichona.com. This will take you to your My Account page, where you can click on the Order History link to view the status of all orders. To view the status of a specific order, click on the "Order Number". After your order is shipped out from our warehouse, we will send you a mail and sms with the shipping details.

 

3. How do I change my shipping address after my order has been placed?

 

Yes. You can change the shipping address of your order before we have shipped it, by contacting via email at customercare@salonabichonaindia.com  or over phone at our customer care number +91-8058233005.

 

4. What is the estimated delivery time?

 

When you order from our website, we ensure that the order gets delivered within the delivery time of the product, mentioned on the product page. Estimated times vary with the area you live in.

 

5. My items haven't arrived yet. What can I do?

 

If, for any reason, our shipping partner cannot reach you, Pls get in touch with our customer care team. If the product you ordered is still not delivered, SalonaBIchona.com reserves the right to cancel your order, in which case, we will refund the entire amount you paid to us.

 

6. What should I do if I find my product has been opened or tampered with upon delivery?

 

If you feel the package has been tampered or opened, do not accept it from the courier. Call us immediately on our helpline number.

 

7. Will I have to sign for my delivery?

 

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).